Privacy Policy
Ultravalet attaches particular importance to the protection of personal data collected through its website.
This privacy policy is intended to inform website users about how their personal data may be collected, used, stored and protected.
1. Data controller
The data controller is:
ULTRAVALET
Simplified joint-stock company (SAS)
Registered office: 229 rue Saint-Honore, 75001 Paris, France
RCS Paris 930 091 855
Email: contact@ultravalet.fr
Phone: +33 1 55 53 31 84
2. Data collected
When using the website, Ultravalet may collect the following data through its contact or quote request forms:
- first name and last name
- company name
- email address
- phone number
- type of request
- information relating to the requested service
- date, time, pickup location and destination
- number of passengers
- type of vehicle requested
- flight number, where applicable
- free-text message sent by the user
Ultravalet invites users to provide only the information strictly necessary for their request.
3. Purposes of collection
The personal data collected is used to:
- reply to requests sent via the website
- establish commercial contact with the user
- prepare a quote or service proposal
- organise and monitor requested services
- manage pre-contractual and contractual exchanges
- manage the customer relationship
- keep a record of exchanges where necessary for business management
4. Legal basis for processing
The processing carried out by Ultravalet is based, depending on the case, on:
- the performance of pre-contractual measures taken at the request of the data subject
- the performance of a contract when a service is booked
- Ultravalet's legitimate interest in commercial follow-up, business organisation and the security of exchanges
- compliance with applicable legal obligations, where certain data must be kept for administrative, accounting or tax purposes.
5. Recipients of the data
Data collected through the website is intended exclusively for Ultravalet.
As of the date of this policy, requests received through the website are consulted internally by Skender Benaissa only.
Ultravalet does not sell personal data collected through its website.
Some data may nevertheless be stored or processed by technical service providers involved in hosting, website maintenance or email services, strictly to the extent necessary for their duties.
6. Data retention period
Data is kept for a period proportionate to the purpose for which it is processed.
Accordingly:
- data relating to prospects who do not become clients may be kept for a maximum period of 3 years from the last contact initiated by the data subject
- data relating to clients is kept for the period necessary to manage the commercial relationship and the service provided
- certain data may then be archived for the period required by legal obligations, in particular accounting, tax or administrative obligations
- data used for marketing to former clients may be kept for 3 years from the end of the commercial relationship.
7. Security
Ultravalet implements reasonable security measures to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.
However, no electronic transmission or storage system can guarantee absolute security.
8. Rights of data subjects
In accordance with applicable regulations, each data subject may have the following rights, depending on their situation:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to define instructions regarding the fate of their data after death, where provided for by applicable law.
Any request may be sent to:
Ultravalet may request proof of identity where necessary to secure the processing of the request.
In the event of difficulty, the data subject may also lodge a complaint with the CNIL.
9. Mandatory data
When a user fills in a form, some information may be necessary to process the request. If this information is not provided, Ultravalet may not be able to respond properly to the request.
10. Changes to the policy
Ultravalet reserves the right to modify this privacy policy at any time in order to reflect legal, regulatory, technical or functional developments to the website.
The version published on the website is the version applicable on the date of consultation.